Overview
Are you a friendly, organised, and compassionate professional who thrives on supporting patients and helping services run smoothly? DHU Healthcare is seeking a Care Navigator to join our Primary Care teams, providing essential front-line support to patients and clinicians across our Derbyshire practices. The ideal candidate will be available to work between 08:00 and 18:30, Monday to Friday, with their regular contracted hours agreed in advance. On occasion, additional cover may be required, and we will always provide as much notice as possible. The main site is in the village of Eyam, in the heart of the Peak District with the branch site located in nearby Bradwell. Owned by DHU Healthcare with all the associated benefits, alongside maintaining the individual practice identity and culture.
Clinical system: EMIS Web. Highly supportive management & office staff. High QoF achievers and rated Good by the CQC. Fantastic patient survey results, proactive Patient Participation Group.
Responsibilities
* Acting as the first point of contact for patients, providing a warm and professional welcome
* Navigating patients to the right care quickly and efficiently whether thats a GP, nurse, pharmacist, or other services
* Managing appointment bookings and practice communications with accuracy and care
* Supporting clinical teams by handling essential admin and digital systems
* Providing clear information and signposting to local health and community services
* Contributing to practice efficiency, patient satisfaction, and quality improvement initiatives
* Working collaboratively with GPs, nurses, and other healthcare professionals
Qualifications
* Qualifications are not specified in the provided description.
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