Deputy Store Manager (Retail) - Heathrow £36,000 £4,000 Bonus | 3 or 4-Day Week with alternate weekends | Great Benefits | Permanent, full-time Lead, coach and deliver results in a high-volume retail environment. If you're a proven retail people leader who drives customer service, sales and store standards, this role gives you scale, pace and a clear route to progression. The Opportunity As Deputy/Assistant Store Manager, you'll partner with the Store Manager to run busy, high-performing departments within Heathrow. You'll set the tone on the shop floor, keep operations tight behind the scenes, and develop a team that's proud to deliver for customers every day. What You'll Do Lead, coach and inspire a diverse retail team to deliver outstanding customer service Drive KPIs : sales, conversion, ATV/UPT, shrink, mystery shop and productivity Own day-to-day operations: rotas/scheduling, opening/closing, cash handling, delivery processing, stock counts and availability Maintain excellent merchandising/VM and store standards Recruit, onboard and develop colleagues; deliver performance reviews and on-the-job coaching What You'll Bring Background as Deputy Store Manager, Assistant Store Manager, Senior Supervisor/Team Leader, or a Store Manager seeking a step across Hands-on, customer-first leadership style with strong communication and coaching skills Commercially sharp and data-driven; calm and organised in a fast-paced setting Comfortable with 12-hour shifts within a 3 or 4-day working pattern (alternate weekends off) Why Join £36,000 base £4,000 performance bonus 3 or 4-day workweek for better work-life balance Progression to Store Manager, Area/Regional or Head Office roles (HR, Operations, Commercial) Full training and development from day one Free parking, Staff discount, travel discount and strong retail benefits Ref: BBBH34166