Are you a seasoned professional in automotive aftersales operations, ready to lead and inspire a team? We're seeking a dynamic Volkswagen Aftersales Manager to drive excellence in customer service and operational efficiency.
Position: Volkswagen Aftersales Manager
Location: Kettering
Requirements:
· Proven experience in automotive aftersales management.
· Strong leadership and team management skills.
· Excellent communication and interpersonal abilities.
· Sound understanding of automotive service and repair processes.
· Commitment to delivering exceptional customer service.
· Proficient in dealership management systems and software.
Benefits:
· Competitive Salary: Enjoy a market leading salary package of £56,000 Basic
· Performance Bonuses: Opportunities for performance-based bonuses and incentives with OTE £70,000
· Company Vehicle: Provided as part of our staff benefit scheme.
· Holiday Allowance: Generous holiday allowance, plus Bank Holidays.
· Pension Scheme: Company pension scheme for long-term financial security.
· Training and Development: Access to ongoing training and development opportunities to enhance your skills and career progression.
About Us: Parkway Volkswagen is committed to providing exceptional aftersales support to its customers. Their aftersales department offers a range of services, including routine maintenance, repairs, parts replacement, and accessories installation. With a team of skilled technicians and state-of-the-art facilities, Parkway Volkswagen ensures that customers' vehicles receive top-notch care and attention.
Responsibilities:
· Lead and motivate the aftersales team to achieve sales targets and deliver exceptional customer service.
· Oversee day-to-day operations of the aftersales department, including service, parts, and accessories.
· Develop and implement strategies to maximize revenue and profitability.
· Ensure efficient workshop scheduling and resource allocation.
· Maintain high standards of quality and compliance with manufacturer standards and regulations.
· Build and maintain strong relationships with customers, ensuring satisfaction and loyalty.
· Monitor and analyse key performance metrics, implementing improvements as needed.
· Collaborate with other departments to optimize overall dealership performance.
How to Apply: If you're a proactive and results-driven leader with a passion for the automotive industry, we want to hear from you! Please submit your CV and cover letter to sarah.hughes@parkwayvolkswagen.co.uk
Join us and lead our Volkswagen aftersales team to success!
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