Social network you want to login/join with:
col-narrow-left
Client:
Opus Recruitment Solutions
Location:
Altrincham, United Kingdom
Job Category:
Other
EU work permit required:
Yes
col-narrow-right
Job Views:
4
Posted:
28.04.2025
Expiry Date:
12.06.2025
col-wide
Job Description:
Are you passionate about transforming customer challenges into positive experiences?
Or perhaps you are looking to join a transforming business where you can really shape your career?
Our client is a leader in innovative customer solutions and is looking for a dedicated Customer Escalations/Complaints Agent to join their Customer Service team. They are a constantly evolving business that has consistently generated $6 million in revenue and are seeking someone to make a significant impact in this crucial role.
What You’ll Do:
* Efficiently manage and resolve customer complaints, ensuring timely and fair outcomes in line with company policies.
* Conduct thorough investigations into escalations, collaborating with internal departments to gather insights and implement effective solutions.
* Accurately document all interactions, resolutions, and escalations in our systems to support compliance and drive continuous improvement.
* Act as a customer advocate by identifying recurring issues and sharing valuable feedback to enhance the overall customer journey.
Who They’re Looking For:
* A seasoned customer service professional with proven experience in handling complaints and resolving conflicts.
* An outstanding communicator with excellent written and verbal skills, capable of navigating challenging conversations with empathy and professionalism.
* An analytical thinker with strong problem-solving abilities to identify root causes and deliver lasting solutions.
* A resilient and adaptable team player who thrives in a fast-paced environment and can manage multiple priorities with ease.
* Experience in the financial services sector, along with an understanding of industry regulations, data protection laws, and consumer rights, is a bonus.
This hybrid role offers a flexible schedule—spend 2 days a week in their Altrincham Office and work remotely for 3 days. Fluency in Portuguese and English is essential, as you’ll engage with customers across multiple channels, including email, phone, and live chat, to deliver exceptional support. The salary is up to £25,000, with 26 days of annual leave, healthcare, and regular salary reviews.
Ready to take the next step? Apply now or send your CV to [emailprotected] to start the conversation!
#J-18808-Ljbffr