We have a fabulous opportunity for an experienced Aviation Manager from a Tour Operator background to join an established, successful Birmingham based Travel Company. You will be responsible for the daily operations of the Aviation (Fares & Ticketing department), ensuring the team completes all processes and tasks within the deadlines required. You will be a GDS (ideally Amadeus & Galileo) expert with experience managing a small team. The starting salary is up to £40k pa, dependent on experience. Hours of work are Mon – Fri 9am – 6pm (some out of hours cover). The role is ideally based in our client's Birmingham office on a hybrid basis, but fully remote can be considered if you have the perfect experience!
Job Description
* The Aviation Operations Manager will be responsible for all Aviation Projects, including building relationships with GDS providers, securing new deals, meeting targets and driving our aviation business forward.
* The role will involve liaising with existing e-sales customers, reservations and airlines.
* The main aspect of the role will be project management and daily oversight of the ticket department.
* Ensure that the reservations team is updated with new fares, special fares, and routing changes by communicating effectively daily fare updates and updating the vibe daily.
* Assist with GDS Relationships at an operational level.
* Monitor competitor activity and pricing against our own across airlines on a weekly basis.
* Specialist Fare Management, including cruise fares, NDC, I.T fares, e-global, corporate fares and one ways, ensuring they are loaded into all GDS systems including Amadeus and Galileo.
* Manage ADM & ACM processes from start to finish.
* Collaborate with the training department to conduct and coordinate airline training for the reservations team.
* Manage relationships with e-sal e customers to keep them updated with relevant new fares.
* Analyse fares, airline information and proactively promote good deals to marketing, management and reservations.
* Advise reservations and aftersales teams of any disruptions to airline services that will affect passengers and ensure contingency plans are followed.
* Cover the OOH emergency line as part of a rota.
Experience Required
* Solid experience of hands‑on managing an aviation team for a Tour Operator.
* Experience of ticketing and reissuing for multiple airlines.
* Solid experience of native GDS Amadeus and/or GDS Galileo.
* Current/Recent experience in a similar role.
* Full rights to work in the UK.
Package
* Primary office based near Birmingham, with flexibility for hybrid arrangements.
* Starting salary up to £40k per annum plus benefits to be discussed at interview.
Interested?
Please follow the instructions to apply by attaching your CV. This vacancy is being managed by Claire Muge. I can be contacted on (phone number removed) or (url removed). Not right for this role, or this role not right for you, but keen to further your career in the Travel Industry? We have a variety of different opportunities so do submit your CV to us! Unfortunately if you are unsuccessful, due to our volume of applications, we are unable to reply to everyone individually.
Position: Aviation Manager | Location: Birmingham, West Midlands | Salary: £40k per annum | Posted: Jan 12th 2026 | Closes: Feb 12th 2026
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