Description
We're looking for a friendly, knowledgeable, and customer-focused individual to join our team as a Online Picker / Packer. If you're passionate about delivering great service, enjoy working with people, and want to be part of a business that supports rural communities, we'd love to hear from you.
Key Responsibilities
Location: South Molton Store, EX36 3LH
Contract Type: Permanent
Contracted hours: 16.5 Hours per week
This vital role will be assisting our customers with picking and packing their online orders correctly and efficiently and delivering customer service excellence.
What you will be doing:
Order Dispatch
* Picking customer orders from the warehouse, yard area and shop floor.
* Packaging of customer orders, utilising the most suited range of available packaging options
* Dispatching of customer orders through either an automatic or manual consigning program
Stock Control
* Accurately manage stock within the order dispatch location.
* Check goods delivered in and put away into storage or pick faces.
* Re-stock pick faces from stored stock
Teamworking
* Effective communication with colleagues.
* Feedback to the eCommerce team to help problem solve and improve our service
The ideal candidate:
* A conscientious individual with excellent attention to detail
* Good working knowledge of Microsoft Office applications, including Word & Excel
* A multitasker with a positive, can-do attitude
* A team player with strong communication skills
* Previous experience working in order processing, goods-in, or a fulfilment role is preferred, but not essential.
* Ability to work effectively within a team
* Flexible in your approach
Skills, Knowledge and Expertise
* A genuine interest in customer service and retail
* Strong communication and interpersonal skills
* Good IT skills and a willingness to learn new systems
* Ability to work under pressure and manage multiple tasks
* Awareness of Data Protection / GDPR and Health & Safety standards
* You'll be confident, approachable, and self-motivated, with a flexible and team-oriented attitude. Experience in customer-facing roles is a bonus, but not essential, we're happy to support your development.
Benefits
Scottish Widows contributory pension – company will match up to 5%
Up to 25% colleague discount in store
Free parking on site
33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
Excellent training and development opportunities
Plenty of career progression opportunities
Life Assurance
Employee Assistance Programme with Retail Trust
Comprehensive colleague benefits
About Mole Valley Farmers Limited
We are the UK's leading agricultural supply and rural retailing business. Originally founded in 1960 by a small group of farmers who joined together to form an agricultural buying group, we have grown to offer a complete suite of in-store, on-farm and online services, inspired by our commitment to UK agriculture and the wider rural community.