Brief:
Due to our success and continuous growth within the business, we are looking for an experienced, strong and enthusiastic case progressor who has a strong can-do attitude and is happy to help our clients with their conveyancing journey. To be able to help progress their transaction, get the answers they need and push for updates with their solicitors. We want to make our client's journey as stress-free as possible and to help guide them through the process.
We help clients move home, so this role is for a service-oriented applicant who can empathise and proactively support our clients after the sales team has had their first call. 5 out of 5 is our benchmark; it was when we started, and it will always be. This is why clients leave us the reviews we get: because we care.
The opportunity has huge growth prospects for a high-achieving individual. We reward your performance well; what you put in is what you get out.
Remuneration:
Salary: £28,000 per annum
Perks
* Statutory pension.
* 20 days holiday (excluding bank hols) and 1 extra day each year of working for the company.
* 2 'duvet days' per year.
* Birthday is an extra paid day off.
* £100 commission per month if targets are reached.
* Free annual eye test and £100 off a new pair of prescription glasses.
Hours
Full-time - Monday to Friday 8.30 am to 5 pm with a 1 hour lunch.
Place of work
19 Silwood Road, Ascot, Berkshire, SL5 0PY
Responsibilities
* Providing updates on client files.
* Handling client enquiries.
* Complaint handling.
* Data management of client's files.
Experience
Conveyancing or property background, ideally with experience in an estate agent, conveyancing company, or new build sales.
Skills
* Strong communication skills when talking to clients and professionals, in writing and over the phone.
* Confident and articulate.
* Written communication skills including grammar and structure.
* Positive, fix-any-problem attitude, with a smile.
* Strong multitasking abilities
* Thrives in a high-pressure environment
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Ability to commute/relocate:
* Ascot: reliably commute or plan to relocate before starting work (required)
Education:
* GCSE or equivalent (required)
Experience:
* client / service: 1 year (required)