Acoladis the global leader incontent andlanguage solutions. Its mission is to support companiesin every industry to scale across marketsandenable growth through cutting-edgetechnology and localization expertise.Established in 1993, the groupispresent in 23 countries across Europe, NorthAmerica,and Asia, with over 1.800 employees supported by a network of+20.000 linguists aroundthe world.
At Acolad, every position is key to our global growth: we know that we will only succeed if our people succeed.
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We are seeking a detail-oriented and highly organised Sales Administrator to join our to join our Legal Transcription Administration team in London. The ideal candidate will play a crucial role in supporting the Transcription department by managing administrative tasks, ensuring smooth communication with clients, and contributing to the overall efficiency of sales operations. This position requires excellent time management and communication skills and a proactive approach to problem-solving.
This role sits within Acolad’s Legal Transcription Administration team and supports the day‑to‑day sales administration, in conjunction with two Senior members of the team. The role is computer‑centric and is office‑based, so you will need to live within a commutable distance of our London office (SE1)
Main Responsibilities
* Data entry: uploading hard‑copy and digital court audio and other data to internal system
* Monitoring a shared inbox to deal with transcription and routine client enquiries via email
* Quoting and processing high volumes of transcription requests and invoices using internal ERP system
* Communicating proactively with two direct team members, along with the wider team, to ensure full coverage of responsibilities
* Answer and respond to telephone enquiries from clients
* Manage workload efficiently to meet strict deadlines
* Proficient in English with excellent written and verbal communication skills.
* Excellent attention to detail, efficiency and responsiveness
* Computer literacy and quick typing speed – Microsoft Excel skills essential
* Confident and professional telephone/email manner
* Demonstrable experience of data entry and database management
* Strong analytical and reporting skills
* Ability to learn/work in a fast-paced environment, both independently and collaboratively
* Excellent time management and organisational skills
* Self-discipline, enthusiasm and high energy, with a results-orientated outlook
* A Levels or equivalent qualifications preferred
* ️ Health insurance
* Seniority days
* Flexible Workplace
* International environment with multicultural teams
* SALARY: £25,000-27,000 per year
Acolad is committed to creating a diverse and equitable workforce. We believe that diversity, equity, and inclusion in all its forms - gender, age, disability, marital status, ethnic or social origin, religion, belief, or sexual orientation - enrich the workplace. It opens opportunities for individuals to express their talents, both individually and collectively, and strengthens our ability to adapt to a changing world. As an equal opportunity employer, we welcome and consider applications from all qualified candidates, regardless of their backgrounds.
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