Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.
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Highlights:
Summary: The Manager, Central Billing Office shall be responsible for payment posting, customer service, account review to include charity applications and grant/copay cards, document imaging and refunds for the centralized hospital business office. The Manger will ensure there is timely and accurate posting of payments from insurance companies and patients to ensure reconciliation to the daily bank deposits. The customer service area is centralized to handle patient calls for both hospital and physician office accounts ensuring timely resolution to patient questions and requests. This individual will also oversee the processing and approval of charity applications and adjustments in addition to the filing and follow up of grant and copay patient assistance. The Manager will possess managerial and technical abilities to provide leadership and direction to maintain and improve workflows to improve the experience for both the patient and central business office.
Education / Experience: High School diploma or equivalent required, Associate's or Bachelor's degree preferred. At least 3 years management experience required. Minimum 5 years' experience in a hospital or medical business office setting required.
License / Certification: None
Knowledge, Skills, and Abilities:
* Strong team leadership skills, strong organization, interpersonal, and customer relations skills.
* Ability to develop trust with leaders in the organizations.
* Strong written and oral communication skills, proficient computer skills, proven track record of successful performance, and demonstrated effective utilization of process.
Primary Location:
Corporate
Job:
Central Billing Office ManagerManager, Central Billing Office
Job Type:
Regular-Full time
Shift:
First Shift (United States of America)