Shift Lead - Food - Riverside Retail Park
Apply for the Shift Lead - Food - Riverside Retail Park role at Marks and Spencer.
Working Pattern
* Friday 0600-1300
* Week 1
o Monday 0600-1400
o Tuesday 0600-1400
o Wednesday 1400-2300
o Friday 1400-2300
o Saturday 1300-2200
* Week 2
o Sunday 1100-2000
o Monday 1400-2300
o Wednesday 0600-1400
o Thursday 0600-1400
o Friday 0600-1300
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.
Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00.
Purpose of the Shift Lead
* To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill, and to lead the floor in the absence of the Colleague Manager.
* Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
* Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
* Allocate resource effectively to deliver a quick payment experience.
* Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
* Coordinate the team to deliver a clean, safe and well-presented store.
* Play their part in creating a great team atmosphere that is inclusive of everyone.
* Role model great Customer Service.
* Role model the M&S behaviours and Colleague Expectations across the store.
* Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognize great colleagues.
* Support nearby stores if operationally required.
* Responsible for being a key holder and answering call outs as required.
* Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
Key Capabilities
* Understands how M&S operates, its strategy, future and the role they play.
* Effectively manages own reactions and responses around change.
* Helps colleagues to develop by listening, asking questions and giving feedback to encourage reflection and different thinking.
* Sets performance objectives for self in conjunction with line manager and in line with business plans.
* Takes accountability for planning and managing own work efficiently to ensure objectives are met.
* Treats all colleagues fairly, understanding that different people will provide different perspectives and have different needs.
* Builds positive relationships by being a good listener and getting to know people by establishing a connection.
* In control of own reactions and considers how to share perspective to create better reaction for team.
Technical Skills/ Experience
* Support the delivery of excellent customer service and KPIs across the store.
* Good level of digital capability and can access and utilise relevant systems.
* Good knowledge of the commercial operation, brilliant basics and operational excellence.
* Current working knowledge of all VM principles.
* A good communicator with the ability to build relationships and work within a team.
* A good knowledge of the legal requirements associated with the role of a customer assistant and when duty managing.
* Maintain high presentation standards, attention to detail and deliver on time, right first time.
* Interpret data relevant to the role.
* Demonstrates flexibility and adaptability to change.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* BIG
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Retail, Retail Apparel and Fashion, and Retail Groceries
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