Join to apply for the Customer Relationship Manager role at Barchester Healthcare
Barchester are recruiting a Customer Relationship Manager to join our prestigious care home team. We are looking for a professional sales professional who will support this home to increase occupancy. This is your opportunity to work alongside an exceptional management team to ensure the success of a first-class care home.
You will deliver a full range of sales and marketing approaches to drive sales including handling enquiries, developing the digital profile of the home and networking with the local community. Barchester are an industry-leading care provider, holding some of the best quality ratings of any large care home provider in the UK, with a clear focus on providing our residents with exceptional quality care.
Rewards Package
* Attractive salary, alongside a competitive commission structure
* Access to a range of retail and leisure discounts
* Access to a range of wellbeing support and Best Doctors Service
* Opportunity to develop within a hugely supportive team
Responsibilities
* Managing enquiries to improve the conversion rates and achieve occupancy targets
* Excellent communication skills
* Networking within the local community to raise the profile of the home and generate enquiries
* Supporting local and wider marketing activities to generate enquiries, drive conversion rates and increase occupancy
* Identifying opportunities to improve sales and marketing performance
Need To Have
* Proven sales and marketing experience preferably in healthcare but not essential
* Ability to analyse data on Salesforce or similar CRM application
* Self-motivated and target driven
* Interpersonal and professional qualities
* Confident user of Microsoft Office (Excel/Powerpoint)
* Full UK driving licence
Need To Do
* Represent Barchester and our state of the art home in a friendly and professional manner
* Responsible for all sales activity for the home
* Talking to potential new residents over the phone, and providing informative and welcoming tours of the home
* Engage with residents and relatives to understand their experience and requirements
* Respond to sales enquiries
* Actively generate leads and identify local marketing opportunities
* Maintain a contacts database
Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
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