Customer Quality Engineer – Peterborough
Join a sustainability pioneer transforming waste into performance materials.
About the client:
Reinventing the future of sustainable materials, on a massive scale... Their patented technology transforms leather and other natural fibers into next-generation materials used by some of the world’s most iconic brands — all while reducing environmental impact. They’re passionate about innovation, circularity, and building a cleaner future.
The Opportunity:
We’re looking for a Customer Quality Engineer to join their growing team in Peterborough. In this critical role, you’ll act as the technical interface between them and their customers, ensuring post-sale quality standards are consistently met and exceeded. You’ll lead investigations, manage feedback loops, and drive continuous improvement across quality engineering activities.
What You’ll Do:
Serve as the main quality point of contact for key customers, managing expectations and ensuring satisfaction.
Lead root cause analysis and corrective action for customer issues (8D, 5 Whys, etc.).
Monitor product performance and drive improvement in post-sale quality metrics.
Collaborate with internal teams (production, R&D, commercial) to ensure product quality aligns with customer requirements.
Manage customer audits and lead quality-related communications.
Contribute to the development of quality systems and documentation (PPAP, control plans, FMEA, etc.).What We’re Looking For:
Experience in a quality engineering or customer quality role, ideally within manufacturing or advanced materials.
Strong knowledge of quality tools and standards (ISO 9001, IATF 16949 is a bonus).
Excellent communication and problem-solving skills, with the ability to work cross-functionally.
A hands-on, detail-driven approach to quality and continuous improvement.
Comfortable engaging directly with customers and representing the voice of the business.Why Join?
Be part of a mission-led company creating sustainable material solutions.
Collaborate with a passionate, multidisciplinary team.
Competitive salary and benefits.
Opportunity to shape and grow a function within a fast-scaling business.Click 'Apply' and you'll come through to Alex Flory at SoCode who will call you