Job Description Description
Nuclera is a venture-backed, founder-driven biotech company headquartered in Cambridge, UK with significant operations in Boston, USA. The company’s mission is to improve human health by making proteins accessible. We are beginning this mission through the launch of our eProtein Discovery™ platform. eProtein Discovery is a breakthrough protein expression, characterization, and purification technology, consisting of a lab-based benchtop instrument, cloud-based software and proprietary cartridges and consumables. The goal is to enable rapid protein access to life science researchers around the world.
Join our fast‑growing biotech startup as our second hire in our Customer Experience team and our first UK‑based Customer Service Specialist! You’ll support a thriving community of scientists across the UK and Europe—and play a pivotal role in fine‑tuning our operational workflows and customer‑experience processes as we scale for growth.
About the role:
Deliver first‑class support on orders, delivery timelines, stock, documentation, quotations—and anything else our scientists need.
Take full ownership of each customer interaction: communicate clearly, update promptly, and drive issues to resolution.
Test, evaluate, and refine new business&#x...