Are you a compassionate, professional, resilient, and adaptable individual with experience in housing management and supporting tenants with complex needs?
You need to:
* Be experienced in HOUSING MANAGEMENT, TENANCY SUSTAINMENT, and ASB RESOLUTION
* Be skilled in building trust with vulnerable adults and managing complex needs (learning disabilities, autism, mental health, etc.)
* Be knowledgeable of regulatory requirements for SPECIALIST SUPPORTED HOUSING, landlord and tenant responsibilities, housing legislation, and safeguarding processes
* Be confident handling challenging situations, prioritising workload, and working independently
* Be IT literate and comfortable using case management systems
* Have a full UK driving licence with access to a vehicle and be able to travel to schemes regularly
* Have flexibility to meet operational needs and attend training, including monthly visits to Head Office in West Bromwich.
The Role
We’re looking for an experienced Housing Officer to manage our Midlands East patch of c. 90 tenants.
You will act as a key contact for tenants, their representatives and partner agencies, providing strong oversight of building safety, tenancy performance, and neighbourhood issues to improve tenant satisfaction and compliance.
* Full-time, Permanent
* c. £32,000 - £34,000
* Leicester (Leicestershire) (preferred)
* Work Location: Home based covering properties in CV12, CV2, CV6, LE10, LE11, LE17, LE2, LE4, LE5, NG22 and NN3 postcodes
Key Responsibilities
* Support tenants to sustain tenancies, addressing concerns promptly and managing breaches when necessary
* Manage lettings and voids, ensuring homes are allocated appropriately and efficiently
* Work with tenants to maximise income, access benefits, and maintain financial sustainability
* Ensure buildings are safe and compliant with landlord obligations and fire safety regulations
* Build positive relationships with care teams, local authorities, and other stakeholders
* Delivering tenant engagement or service improvement initiatives
* Maintain accurate records and contribute to performance monitoring and service improvement
Why Join Us?
This is your opportunity to make a tangible difference in people’s lives, working in a supportive, collaborative team environment. You’ll have the autonomy to make meaningful decisions while contributing to a high-quality housing services.