Room Attendant, Housekeeping
39 hours, 5 days per week
We’re looking for a Room Attendant to join our Housekeeping team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts, and residences located in prime destinations around the world, with a strong development pipeline. Recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.
As a Room Attendant at Mandarin Oriental Hyde Park, London, we expect from you:
* To consistently achieve the required standards of cleanliness, product presentation, and customer care in all guest rooms and public areas to create a warm, friendly, and comfortable environment for our guests.
* To ensure that the appropriate level of security for all guest belongings is maintained, helping to create a feeling of comfort and confidence for guests.
* To ensure all guest rooms are cleaned, stocked, and maintained to the standard required.
* Provide turn-down service.
* To report any malfunctioning equipment and maintenance issues by recording faults in work orders and passing them on to the Floor Manager.
As a Room Attendant, you will work on a shift basis, Monday to Sunday, 39 hours a week. Shift patterns will include morning, afternoon, and evening shifts (including weekends and bank holidays), so flexibility is required.
Ideal candidates will have previous experience in a similar role, preferably in a luxury environment, with excellent attention to detail, the ability to work under pressure, and a genuine interest in providing outstanding service to our guests.
Our commitment to you:
* Learning & Development: Your success is our success. We craft unique learning and development programmes for various career stages so that you grow continuously.
* MOstay: When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
* Health & Colleague Wellness: Your wellbeing matters. We offer a variety of health benefits and wellness programmes globally.
* Retirement Plans: We offer different retirement plans depending on your length of service and role.
* Access to discounts and deals with over 500 high street retailers, including gym memberships and travel deals.
* 50% F&B & Spa discount on property.
* Special MO discounted rate at Anytime Fitness gyms worldwide (£30/month or £300/year).
* Complimentary Westfield Healthcare cash plan, children included at no extra cost.
* Colleague Experience Stay with breakfast upon probation completion.
* Friends & Family hotel rate and Spa discount.
* One paid Charity Day per year.
* Season ticket loan & cycle to work scheme.
* £750 recruitment referral bonus.
* Free meals on duty & uniform dry-cleaning services.
* Increased holiday entitlement with Length of Service, up to 33 days.
* Subsidized podiatry sessions.
* Free Life Assurance benefits during service.
* Access to Hospitality Action’s Employee Assistance Programme.
* Employee Recognition Programmes.
* Various social, wellbeing, charity, and sporting events throughout the year.
SUSTAINABILITY AT MANDARIN ORIENTAL HYDE PARK, LONDON.
We embed corporate responsibility values deeply in our culture, considering sustainability in every decision, aligned with the Global Sustainable Tourism Council’s industry criteria. We aim for a better future by protecting the environment, people, and communities, with initiatives like eliminating single-use plastics, ethical supply chains, community engagement, and waste reduction.
DIVERSITY & INCLUSION.
We believe a diverse and inclusive culture benefits everyone. We are committed to fair treatment, equal opportunities, and respect for all colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background, or religion. Discrimination or harassment of any kind is not tolerated.
ELIGIBILITY TO WORK IN THE UK.
Please note, all candidates must have the right to work and live in the UK. Evidence of eligibility will be required during recruitment.
We’re Fans. Are you?
#J-18808-Ljbffr