In a Nutshell We have a fantastic opportunity for an experienced Assistant Conference & Banqueting Manager. This role is instrumental in ensuring that all Conference and Banqueting operations run successfully and in line with all guest requirements. A hands on position where you are expected to not only manage the team but also work alongside them, leading by example and demonstrating luxury standards. Package Description And now for the good stuff Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include: Competitive salary, benefits and we pay above the Real Living Wage. 29 days holiday (increasing with length of service) We operate a discretionary service charge system. 50% Discount on food and beverage across all Exclusive properties Really big discounts of room nights across all Exclusive properties EAP provided by Hospitality Action Hospitality Essentials discount platform — giving you access to 1,000 shopping discounts, cashback deals, and online exercise, wellbeing & finance guides Meals on duty provided for free Recognition and rewards scheme Access to our learning platform including great training and development programs. B Corp accredited and commitment to improving our People, Product and Planet. Free downloads to newspapers, magazines and books Cycle to work scheme Main Responsibilities Lots to do, but lots of fun Ensure that expectations are exceeded at all times in all areas of C&B Support the operational team in delivering exceptional standards Leading from the front by running and overseeing events. Remaining hands on within this busy food and beverage operation. Ensure that all Conference & Banqueting department standards remain consistent Build a strong relationship with every client. Ensure that every meeting or event organiser is met on arrival and receives a warm welcome and thorough briefing to check every detail and establish other requirements. Support the training of the team to deliver a consistently high level of service. The Ideal Candidate Are you right for us? Our successful Assistant Conference and Banqueting Manager will have; Minimum of 2 years supervisory/management experience in a similar 4 to 5 star standard hotel within a conference and banqueting department Flexibility to work different shift patterns including weekends Customer service experience and commitment to delivering this to a high standard The ability to listen and respond to guest needs Well presented Good time keeping and ability to multi-task Excellent verbal and written communication skills Ability to work under pressure Flexibility to respond to a range of different work situations Can use initiative with excellent problem solving skills About The Company Are we right for you? We expect a lot but we’ll give a lot to get the right people. There are 4 main things we look for We want people with bags of character. We don’t want you to hide your personality when you’re at work, we want you to feel comfortable, to be who you are. We want people people. You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat. We need extra milers. So if you think the job description is all you have to do, then we’re not for you. You have to put your heart into it. When you tell a guest you’re happy to help, you have to mean it.