About Atos Atos is a global leader in digital transformation with c. 78,000 employees and annual revenue of c. € 10 billion. European number one in cybersecurity, cloud and high-performance computing, the Group provides tailored end-to-end solutions for all industries in 68 countries. A pioneer in decarbonization services and products, Atos is committed to a secure and decarbonized digital for its clients. Atos is a SE (Societas Europaea) and listed on Euronext Paris. The purpose of Atos is to help design the future of the information space. Its expertise and services support the development of knowledge, education and research in a multicultural approach and contribute to the development of scientific and technological excellence. Across the world, the Group enables its customers and employees, and members of societies at large to live, work and develop sustainably, in a safe and secure information space. Where purpose meets career: 1. Key Role in Enhancing Customer Experience Directly contribute to improving customer satisfaction by resolving complaints efficiently and driving service improvements based on customer feedback. 2. Cross-Functional Collaboration and Strategic Impact Engage with departments across the businessincluding Legal, QA, and Product Developmentto investigate issues, mitigate risks, and implement meaningful change. 3. Leadership and Development Opportunity Gain experience in managing a team, training staff, and presenting insights to senior leadership, while building expertise in customer relations and compliance. Our Application Management Services: The Complaints Department plays a vital role in safeguarding customer trust and driving service excellence. We are responsible for managing and resolving customer complaints in a timely, fair, and effective manner. By investigating concerns, identifying root causes, and implementing corrective actions, we not only resolve issues but also contribute to continuous improvement across the business. Skills we can't do without: Proven experience in customer service or in complaint management. Ability to manage and lead a team effectively. Knowledge of relevant regulatory requirements and best practices in complaint management. Benefits: Pension Scheme - contributions matched up to 10% Private medical cover Income Protection Life Assurance 25 days paid leave National Holidays Flex benefits program As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.