2nd Line Support Analyst x 2/3 - New (REFBJ21)
£30,000 - £40,000 + Excellent Benefits
A high-profile organisation - recognised as the leader in its field - requires a number of 2nd/3rd Line Support Analysts due to continued growth.
Suitable candidates will have the following:
* Strong experience in IT support.
* Professional, friendly approach with the ability to perform well under pressure.
* Punctual, good attention to detail. Excellent written and verbal communication skills.
* Good troubleshooting/problem solving skills.
* Office 365 administration & troubleshooting skills
* Desktop troubleshooting.
* Enthusiastic to learn and develop skills.
* Network & Firewall knowledge and troubleshooting.
* Windows server administration.
* Knowledge of virtualisation software/cloud services (Azure/AWS) highly beneficial.
Duties are as follows:
* Supporting clients and ensuring ticketing process is followed and clients kept informed.
* Diagnostics of support cases with the help and support of the rest of the team.
* Proactive maintenance of client networks using our proactive support tools.
* Managing new workstation builds and user setups.
* Engaging in technical projects, meeting clients and delivering onsite time with the team.
* Working with the team to implement policy and procedure.
* Manging client documentation.
* Helping train and develop junior team members.
Excellent benefits package including comprehensive training and development!