We're hiring aTrainee Customer Services Representativefor our client.
Location:Northampton NN5 (excellent public transport links)
Salary:Starting salary of £24,784.50 PA
Working Hours:08:30 - 17:00, Monday - Friday
Contract Type:Full-time, Permanent
This is an excellent opportunity for a motivated and detail-oriented individual to join a fast-paced environment where customer service, accuracy, and teamwork are key.
Youll play a vital role as the link between customers, sales, and internal operationsensuring a seamless experience from order to delivery.
Key Responsibilities
1. Act as the first point of contact for customer enquiries via phone and email
2. Process customer orders accurately using internal systems
3. Liaise with production and dispatch teams to ensure timely delivery
4. Provide customers with updates on orders, stock availability, and pricing
5. Resolve customer queries, complaints, and discrepancies professionally
6. Manage returns, invoice queries, and order amendments
7. Maintain accurate customer records and pricing data
8. Support sales activity, including prom...