We are currently recruiting for a Customer Claims Insurance Coordinator to join a fast-growing, company based in St Albans.
You will be responsible for the efficient handling of all insurance-related tasks and customer enquiries in a timely and professional manner.
You may be required to prepare spreadsheets, reports, and draft bulletins to maintain databases and assist in general insurance operations.
What's in it for you?
* Salary: up to £28k
* Hours: Monday to Friday 9am-5pm - hybrid (1 day at home after training)
* 22 days holiday plus 8 days bank holiday
* Free parking
* Private medical insurance
* Life insurance
* Progression opportunities
Key responsibilities:
* Address customer enquiries and concerns related to insurance claims with professionalism and efficiency
* Provide clear and timely communication to customers regarding their insurance claims
* Log all claims and related communications on the system
* Work with Contract Managers, Area, and Regional Managers to resolve insurance customer claims
* Direct unresolved insurance issues to the appropriate teams
* Monitor and provide feedback on the efficiency of insurance processes, ensuring all procedures are followed
What the employer is looking for:
* Previous customer service administration experience is essential
* Excellent communication skills: verbal, electronic, and written
* Highly computer literate with excellent working knowledge of Microsoft Office programmes
* Excellent organisational skills with the ability to prioritise tasks and work to deadlines
* Ability to achieve targets whilst maintaining accuracy
* Ability to develop positive working relationships with colleagues and external contacts
* Rational decision-making and judgement
Red Door Recruitment is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination. Full details available on our website.
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