Customer Service Representative
Location: Caerphilly, CF83
Pay: £12.21 per hour
Contract: 3 months, Full-Time (potential for extension)
The Opportunity
Are you a natural problem-solver who thrives in a fast-paced environment? We are looking for a dedicated Customer Service Representative to join our dynamic team in Caerphilly. This isn't just about answering phones; it's about becoming an expert for our customers and building lasting relationships through professional, empathetic support.
Your Day-to-Day
Manage Inquiries: Handle customer questions via multiple channels with speed and professionalism.
Problem Solve: Identify customer needs, troubleshoot issues, and provide accurate solutions.
Data Management: Use our CRM system to process orders, returns, and exchanges while maintaining precise records.
Collaborate: Work closely with cross-functional teams to resolve complex cases and ensure a seamless customer journey.
Continuous Growth: Stay up-to-date with industry trends and product knowledge to remain a trusted resource for our clients.
Who You Are
A Great Communicator: You can explain complex info clearly and enjoy helping people.
Detail-Oriented: You take pride in accuracy, especially when multitasking or entering data.
A Team Player: You thrive in energized, collaborative environments and love sharing best practices with colleagues.
Tech-Savvy: You are comfortable learning new software and navigating CRM systems.
Apply today!
Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.
Candidates must be eligible to live and work in the UK.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business