Temp to Perm - Training Administrator - Rugby
£25,000 per annum
Hours of work: 9.00am - 5.00pm with 30 mins lunch (Monday - Friday). Full-time in office.
Areas of Responsibility
* First point of contact for telephone enquiries
* Managing the training and enquiries inboxes and deal with related emails
* Management of training course bookings from enquiry through to post course care.
* Promote membership when discussing training (and associated benefits
* Maintain the Database/CRM system, ensuring that information is accurate, and continually update trainee records
* Training related activities, processing applications, chasing payments and DBS applications, sending out confirmation and certificates. Co-ordinating tutors and booking accommodation, and refreshments
* Setting up training room for candidates, including printing training notes, course slides, and tutors' packs
* Co-ordinate dates for exams, booking tutors, issuing certificates, and chasing up where exam modules need to be re-taken
* Act as DBS Counter signatory, checking ID's and completed paperwork, updating DBS recording system.
* Chasing data, VAT numbers etc. chasing payments, sending out e-mails etc.)
* Using Xero (full training will be given) for raising of training related invoices, credit notes and purchase invoices, scanning and uploading of invoices.
* Assisting the Operations Manager prepare the supplier payment run and the monthly credit card reconciliation
* Assist with the chasing of outstanding member subs, processing online card payments
* Assist with membership administration when membership administrator on annual leave
Person Specification
* Significant administrative experience
* Good computer skills and knowledge of Word, Excel and Outlook
* Used to working with databases/CRM systems
* Used to dealing with customers constantly via all media (phone, e-mail, letter)
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