Job Description
Customer Relationship Manager
Up to £50,000 DOE + OTE
An exciting opportunity has arisen for an experienced Customer Relationship Manager to join and support with the commission of a luxury care provider.
This role is key to driving occupancy by engaging with prospective residents and their families, developing relationships with local referral networks, and ensuring a smooth admissions process.
Key Responsibilities:
* Proactively manage enquiries, guiding prospective residents and their families through the admissions process.
* Build strong relationships with the local community and referral partners to increase awareness and drive occupancy.
* Organise and coordinate events to promote the home and showcase its outstanding care offering.
* Ensure all sales and marketing activities align with company standards and values.
* Maintain accurate records and manage the CRM system effectively.
Requirements:
* Experience in an admissions, or customer relations role within the care sector.
* Experience commissioning a new home would be ideal.
* Excellent relationship-building and communication skills.
* A proactive, results-driven approach with the ability to work independently.
* Strong local knowledge and networking skills to establish key connections.
* A passion for providing outstanding customer service within a luxury care setting.
Benefits:
* Up to £50,000 salary plus bonus/commission scheme.
The successful candidate will work alongside the General Manager to drive occupancy and enhance the resident experience.
If you are an experienced CRM within the care home sector with a passion for exceptional customer service in care, we'd love to hear from you.
Bright Selection advertises roles on behalf of our clients. If you do not hear back from us within 3 days of your application, unfortunately you have not been successful on this occasion, however we may keep your details on our database for future roles & if we do so you will receive an email letting you know this.