Complaints Specialist FCA Lending Platform
Remote
£45,000 - £55,000
A growing consumer lending platform are looking to expand their risk, compliance and quality assurance team with the appointment of a complaints specialist to work in a newly created role. This is a good opportunity for someone to shape the role, taking full ownership and accountability for the complaints process, decision making and outcome.
The company, which is led by a successful Fintech CEO has developed an entrepreneurial approach to consumer lending through a simple lending platform which has led to continued growth. This role will offer the successful candidate an opportunity to be part of the growth and join at an exciting time.
The role will involve
Take full responsibility for complex regulated complaints. Conduct end-to-end investigation, review and make final decisions alongside the Complaints Officer.
Apply DISP and widerFinancial Conduct Authority(FCA) expectations consistently, balancing regulatory compliance with fa...