Supporting the work of the Jeweller since 2006
The Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital-first jewellery group.
We are one of the very few jewellers in the country that have their own handmade workshop based in the Jewellery Quarter, Birmingham. This allows us to provide our clients with an unrivalled range of unique jewellery, bespoke designs by choosing from our wide range of loose diamonds, selection of rings, styles and jewellery to provide them with perfect gifts, wedding bands, earrings, bracelets and pendants. All our diamonds are certified and conflict-free.
The Role
We are seeking a Jewellery Assessment Coordinator to join our operations team based in Birmingham.
You will be responsible for:
* Assessing product issues and working with workshop teams to resolve them
* Track and issue repairs to the workshop
* Coordinate with regional offices for stock transfers
* Sourcing stones, findings, etc, for urgent orders
* Overseeing workshop repair costs
* Booking returns and repairs promptly
* Sending products for hallmarking
* Preparing office collections and booking appointments for collections
* Work with the wider team to undertake regular stock checks
What We’re Looking For
* An individual with strong knowledge of jewellery (Metals, settings, tolerances, etc)
* Product assessment
* Customer service or workshop-related experience
* Customer service & handling customer queries over the phone and via email
Job Type
Full-time
Work Location
What You Can Expect From Us
* Private Health Insurance
* 24 hr access to an Employee Assistance Programme (EAP)
* Company pension
* Private medical insurance
* Referral programme
Up to £27,000.00 per year
Neve Jewels Group is an equal opportunity employer. We are committed to providing a work environment that supports, inspires, and respects all individuals. We do not discriminate based on gender, race, colour, religion, age, disability, belief, sexual orientation, marital status, or are disadvantaged by conditions or requirements which cannot be shown.
About Us
Established in 2003, the Neve Jewels Group comprises three leading diamond jewellery brands; Diamonds Factory, Austen & Blake and Sacet
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