Role: Site based / on-site Service Engineer (Print / Photocopiers)
Location: Birmingham / Coventry
Company Overview:
We are actively seeking a skilled Photocopier engineer or a semi-skilled Service Engineer (FSE) with transferable skills from sectors such as EPOS, ATM, or IT Hardware. The role involves servicing and maintaining high-end, quality Photocopiers/MFDs to ensure customer satisfaction.
Role Purpose:
To maintain, repair, and provide technical support for managed print equipment, ensuring all devices are serviced in line with technical specifications and health and safety procedures.
Key Responsibilities:
Respond to technical service calls at client sites, ensuring timely and efficient resolution of issues.
Maintain accurate service records using PDA tools and communicate effectively with service coordination teams.
Manage spare parts inventory to reduce repeat visits and ensure tools and technical documentation are up-to-date and in good condition.
Maintain access to cloud-based documentation systems through regular synchronization of laptop tools.
Ensure any company-provided vehicle is well-maintained, clean, and presentable.
Submit accurate expense records and receipts within required timeframes.
Participate in technical training, seminars, and online modules to stay current with product knowledge.
Collaborate with internal departments to support efficient service delivery.
Share technical insights and escalate issues appropriately to support customer satisfaction and equipment reliability.
Skills and Experience:
Proven experience in servicing and repairing colour and monochrome MFP devices across various volumes.
Basic networking skills, including installing print drivers and connecting devices to networks.
Strong diagnostic and fault-finding abilities.
Eligibility to obtain necessary Government and/or Police security clearance (without restrictions).
Full UK driving licence.
Ability to work under pressure and meet tight deadlines.
Willingness to adhere to client-specific processes and procedures while on-site.
Analytical mindset with a proactive approach to problem-solving.
Excellent verbal and written communication skills.
Strong interpersonal skills with the ability to engage effectively with stakeholders at all levels.
Positive attitude and commitment to delivering high-quality customer service.
Package:
Up to £28,208 - Monday to Friday only - sociable working hours
25 days + Bank Holidays
Company car + fuel or van
Contributory pension scheme (5%)
Sick pay scheme
Death in Service
Healthcare
Application: If you have any questions or would like to apply for this position in confidence, please email or call (phone number removed)