A leading financial services company in Bristol is seeking a Contact Centre Support Services Manager. In this mid-senior level role, you'll develop operating frameworks and lead initiatives ensuring a high-quality client experience. The ideal candidate possesses proven leadership in contact centres, especially within regulated environments. You will champion training and development while driving data-led decisions for operational excellence. This full-time position offers a hybrid working model with extensive benefits and professional growth opportunities. #J-18808-Ljbffr