LUSH cosmetics is seeking enthusiastic Spa Therapists with a passion for performing immersive experiences. We believe in making effective products from fresh, organic fruit and vegetables, the finest essential oils, and safe synthetics.
About the role: We are looking for Spa Therapists to join our team at the LUSH SPA in Covent Garden, London. The successful candidate will have an NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage, and practical work experience within a similar role performing body massages and facials.
Responsibilities
* Performing Lush Spa Treatments following set routines and standards
* Representing the Lush Spa on the shop floor and across the business
* Looking after clients' experiences, making sure their journey runs smoothly
* Supporting the day-to-day running of the spa
* Booking and upselling treatments using our booking system
* Maintaining high standards in the spa (cleanliness, presentation, hygiene)
* Being responsible for your own wellbeing using the available tools that are provided
* Keeping product & treatment knowledge up to date
* Supporting stock control
Skills & Experience
* An NVQ Level 3 qualification in Beauty Therapy or equivalent in Holistic Therapy, which includes full-body massage.
* Practical work experience within a similar role performing body massages and facials.
* Passionate about delivering excellent customer service and treatments.
* Passionate about representing the LUSH brand, ethics, and products both on the shop floor and in the Spa.
Benefits
* Fantastic in-house learning and development opportunities including all Lush Spa treatments, products, and brand training (paid at your hourly rate)
* Generous staff discount (50% on products and spa treatments, 10% on HairLab & Book a Bath experiences)
* Enjoy 2 complimentary products of your choice per month
* Available free handcare and mouthcare products during shifts for Spa Therapists
* Team bonus scheme based on the overall sales of the store and spa
* Pension scheme
* Birthday Day Off
* 28 day holiday allowance (calculated on a pro-rata basis
* 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
* Cycle to work scheme
* Free Spa Therapist tunic
* Employee assistance programme provided by Health Assured
* Access to an online learning community
* Therapist wellbeing initiatives (inc. Injury Prevention training, Alexander Technique workshops, rooms designed considering the Health & Safety of our Therapists, electric couches for therapist comfort, YogaFlow workshops)
* Enjoy 4 complimentary spa treatments of your choice per year (to book every quarter)
* Flexible rolling rotas - Shift patterns will vary from morning and afternoon/evening shifts (including weekends and bank holidays).
* Productivity-based bonus scheme.
* Tailored gender affirming care
We believe that your information is yours, and that it is Lush's responsibility to process your personal information in a secure, fair, and accurate manner.
LUSH is an equal opportunities employer and welcomes applications from all qualified candidates.
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