Location: Holiday Inn Doncaster A1 (M), Jct.36, High Road, Doncaster, DN4 9UX
Salary: £26,000 per annum, dependant on experience
Hours: 30-40 hours per week
Job Type: Full time, permanent
Holiday Inn Doncaster is a modern hotel in the quiet village of Warmsworth, three miles from Doncaster centre. Set in landscaped gardens, this Doncaster hotel is a Yorkshire home from home
We have an exciting opportunity for a customer-focused, service-oriented and dynamic Reservations Co-ordinator to join our team on a full time, permanent basis.
The ideal candidate will have exceptional customer service skills, excellent administrative abilities and be able to manage a large workload in a fast-paced environment. The Reservations Co-ordinator will attend to our guests' booking enquiries, ensuring that all bookings are processed on the relevant system.
We are looking for a positive individual who is proactive, well-organised, has excellent communication skills and a keen eye for detail.
If this sounds like you, apply today
About the role:
· Answer phone calls and attend to guests' requests to book rooms or events at the hotel
· Check on the internal booking system and make the booking for the guest
· Obtain payment information and run credit/debit card payments when required
· Assist guests with booking transport such as taxis and giving directions where required
· Liaise with the other Reservations staff in the team
· Monitor the inbox for customer bookings and manage emails ensuring a timely response at all times
· Manage all online bookings through the online booking system
· Provide outstanding customer service to all guests at all times
· Follow up with guests who may have had an issue with online or telephone bookings
· Manage the booking schedule ensuring an efficient and effective service efficiently
· Arrange or rearrange dates with guests when there is no space for their selected dates
· Ensure management and receptionist staff are kept up-to-date with upcoming bookings
·Manage co-ordination of client meetings, events, banqueting, weddings and Christmas functions
·Conduct show rounds, with potential clients for all areas of the business
·Organise, plan and be available to run all planned open days, wedding fayres and showcase events in line with the hotels commercial plan
About you:
· Previous experience in a similar position is essential to be considered
· Good administration skills with working knowledge of Microsoft Office
· Excellent communication skills and a professional telephone manner
· Ability to multi task and prioritise workload in a fast-paced and busy environment
· A real desire to deliver true hospitality
We reserve the right to close this vacancy once we receive suitable applications, therefore, an early submission is encouraged. Due to a high volume of applications, if you do not hear from us within 5 working days, please assume that your application has been unsuccessful.
Job Types: Full-time, Permanent
Pay: £26,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* On-site parking
Work Location: In person