Concierge / Security Administrative Assistant
Location: Derry
Job Type: Full-Time Permanent
Working Hours: Monday - Friday 9am- 5pm with 1 hour lunch break
Shift work, evenings, weekends, and holiday cover may be required
About the Role
We are seeking a professional, organised, and customer-focused Concierge / Security Administrative Assistant to join our team within a large technology manufacturing facility.
As the first point of contact for visitors, clients, and employees, you will play a key role in creating a welcoming, professional, and secure front-of-house environment. Alongside reception responsibilities, you will provide valuable administrative and reporting support to the Security Management team in a fast-paced and security-conscious setting.
This is an excellent opportunity for someone who enjoys working with people, thrives in a busy environment, and takes pride in delivering exceptional service.
Key Responsibilities
Front Desk & Visitor Management
Welcome visitors professionally and ensure a positive first impression of the site
Manage visitor registration, check-in processes, and badge issuance
Verify identification and ensure compliance with site security procedures
Answer and direct incoming calls, emails, and general enquiries efficiently
Liaise with internal departments to coordinate visitor arrivals and appointments
Administrative & Security Support
Maintain accurate visitor logs, access records, and security documentation
Provide administrative support to the Security Management team
Assist with reports, presentations, and data collation
Manage incoming and outgoing mail, deliveries, and courier services
Coordinate meetings, calendars, and general office administration
Ensure reception and office areas remain tidy, organised, and professional at all times
Reporting & Presentations
Compile routine and ad-hoc reports with accuracy and confidentiality
Prepare and format presentations for internal and external use
Use Microsoft Office applications and Microsoft Copilot effectively to support reporting tasks
Customer Service & Professional Standards
Deliver a consistently high standard of customer service
Handle enquiries, issues, and complaints calmly and professionally
Communicate effectively with colleagues across multiple departments
Maintain confidentiality and adhere to all company, security, and health & safety policies
Skills & Qualifications
Essential
GCSE Maths, English, and ICT at Grade C/4 or above (or equivalent)
Proficient in Microsoft Word, Excel, PowerPoint, and MS Teams
Comfortable using AI tools, particularly Microsoft Copilot
Excellent communication and interpersonal skills
Strong organisational skills with the ability to multitask and prioritise workloads
Ability to remain calm, professional, and focused in a busy environment
Desirable
Previous experience in reception, concierge, administration, or security roles
Familiarity with visitor management or access control systems
First Aid and/or customer service training
What We Offer
A professional and supportive working environment
Opportunity to work within a modern technology manufacturing facility
Training and development opportunities
A varied role combining customer service, administration, and security support