Aftersales Manager (Engineering / Manufacturing), Newry, £45k benefits We are working with a successful NI manufacturer to appoint their new permanent Aftersales Manager to play a key role in leading all aftersales & customer support activities across the business. Reporting to Operations Management and responsible for leading the aftersales & support team you will; Lead and develop aftersales support & service delivery, driving improvements throughout Create and monitor service level agreements with dealer & distribution providers Taking a lead role in managing customer service relationships Set and monitor team objectives & KPIs Lead and coach staff Reporting & associated administration What we are looking for& Strong background in after sales / service or customer support lead role from a manufacturing, engineering or similar environment coupled with staff leadership abilities Excellent customer service & people leadership skills Experience in continuous improvement initiatives Strong commercial awareness In return you can expect a generous package & progression opportunities. Skills: sales communication customer service manufacturing engin