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Dynamics 365 Support Analyst (SC Cleared), Watford, Hertfordshire
Client: MS Talent
Location: Watford, Hertfordshire, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Views:
4
Posted:
27.06.2025
Expiry Date:
11.08.2025
Job Description:
Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35
A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.
You must have:
* Active SC Clearance
* Strong hands-on experience with D365 Customer Service
* Experience supporting D365 ticketing environments
* Solid knowledge of D365 entities - Contact, Cases, Accounts
* 1st and 2nd line support experience in D365
This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.
Role overview:
You'll triage tickets, identify defects and configuration issues, handle user administration, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues quickly, and escalate to 3rd line support where needed. You will work independently and communicate clearly with both technical and non-technical users.
What you get:
* 3-month contract, extendable
* 100% remote
* SC-cleared role - enhances future contract prospects
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