3-4 Months Contract with a Local Authority
Summary
* The post holder will collaborate with Social Workers and other professionals within Adult Social Care to deliver effective, customer-focused, and fully accessible information and initial conversations for Hackney residents and their carers.
Responsibilities
* Conduct initial conversations to identify residents' networks, strengths, and presenting issues.
* Assist residents and/or carers in accessing information, advice, and connecting them to a range of universal services.
* Serve as the first point of contact for customers of the Council’s Adult Social Care services.
* Implement, maintain, update, and report on customer contact, assessment, and signposting data.
Essential Experience Required
* Experience in providing direct customer service to the public, understanding their needs sensitively and effectively, and providing information, resolving, or redirecting queries to other services as appropriate.
* Ability to carry out strength-based assessments for non-complex cases, identifying desired outcomes and linking residents with support, including community and voluntary sector resources.
* Skill in producing outcome-focused care plans in partnership with service users and their support networks.
Essential Qualifications Required
* Awareness of the Care Act and Mental Capacity Act, and related legislation forming the framework of adult social care.
Additional Information
* Enhanced DBS is required.
The role closes on 13th November 2025. Apply ASAP.