Job Title
Assistant Building Mannager
Job Description Summary
Job Description
An exciting opportunity to play a key role in delivering best‑in‑class Facilities Management services across a diverse building portfolio. This position supports the day‑to‑day operational performance of the buildings, ensuring safety, compliance, efficiency, and an exceptional occupier experience. Working collaboratively with internal teams and external service partners, the role combines strong operational oversight, commercial awareness, and relationship management, while embodying Cushman & Wakefield's values and commitment to service excellence.
Roles and responsibilities:
Operational Building Management
* Coordinate the day-to-day operational management of the building, ensuring efficient and effective service delivery.
* Supervise supply partners and manage scheduled, reactive, and emergency maintenance works through Cushman & Wakefield's preferred CAFM system.
* Act as a primary point of contact for occupier queries, maintaining clear and regular communication.
* Provide operational cover for the Engineering Manager (EM) during periods of annual leave or sickness.
Helpdesk & CAFM Management
* Interface with Cushman & Wakefield's CAFM provider and Service Desk to ensure effective system operation.
* Respond promptly to requests for work order authorisations.
* Maintain accurate and up-to-date records within the CAFM system.
* Promote full utilisation of the Helpdesk by occupiers and oversee performance against agreed SLAs.
Occupier Liaison & Customer Experience
* Manage and resolve occupier queries relating to facilities management services, escalating lease or service charge matters to the relevant estate surveyor.
* Ensure regular updates are provided and queries are closed out to a high standard.
* Act as a visible on-site presence, maintaining strong relationships through scheduled visits and informal engagement.
* Champion a solution-focused, customer-first approach that enhances the occupier experience and Cushman & Wakefield brand.
Complaints Management
* Support the timely resolution of complaints in line with direction from the EM.
* Communicate progress clearly with all stakeholders and escalate issues where necessary.
* Report all complaints immediately to the Line Manager.
* Identify and recommend service or process improvements arising from complaint trends.
Compliance & Risk Management
* Assist in ensuring the building remains fully compliant with all statutory and legal requirements.
* Support completion of inspections and remedial works within defined timeframes.
* Coordinate annual risk assessments (Asbestos, Fire, Health & Safety, Working at Height, Water Treatment) via approved compliance advisors.
* Track and manage audit actions to completion in line with risk priority ratings.
* Support the development, review, and testing of business continuity and major incident management plans.
Health & Safety & CDM
* Identify works falling under CDM Regulations and ensure appropriate appointment of a Principal Contractor.
* Refer all technical proposals to the Technical Services team.
* Support safe working practices across all site activities.
Supplier & Contractor Management
* Oversee contractor activity on site, ensuring compliance with Cushman & Wakefield Rules for Contractors.
* Conduct audits of contractor documentation, procedures, and quality of work.
* Monitor both workmanship quality and on-site behaviours.
* Ensure all works follow approved Cushman & Wakefield supply chain policies.
Financial Management & Service Charge
* Raise purchase orders and authorise invoices within approved service charge budgets.
* Produce and manage service charge budgets, reconciliations, and quarterly variance reports in line with RICS Code of Practice.
* Ensure FM, Technical Services, FOH, SHE, staffing, and CAFM fees align with agreed scopes of service.
* Support debt recovery and ensure accurate annual fee reviews and invoicing.
Property Inspections
* Support regular site inspections and produce reports stored within Cushman & Wakefield's risk management system.
Insurance & Incident Management
* Support incident and accident reporting in line with escalation procedures.
* Assist with insurance claims, ensuring accurate information capture and regular communication with stakeholders.
Lease Compliance
* Notify the Facilities Manager immediately of any occupier activity that may breach lease terms or house rules.
* Monitor changes in tenant operations that could impact service provision or compliance.
Sustainability & Reporting
* Maintain and update sustainability data across relevant platforms (e.g. BREEAM, GRESB).
* Ensure meter readings and routine sustainability reporting are completed accurately and on time.
Leadership, Values & HR
* Lead by example, demonstrating Cushman & Wakefield's Vision, Mission, and Core Values.
* Inspire teams through positive behaviours and a proactive mindset.
* Follow all HR policies relating to absence, sickness, expenses, and wellbeing.
* Work in partnership with HR to support, develop, and nurture individuals, promoting both physical and emotional wellbeing.
Experience & Technical Capability
* Proven track record within Facilities Management, managing multi-building portfolios.
* Strong understanding of Output Specifications and the commercial management of performance-based contracts.
* Experience operating in a collegiate, matrix environment, working closely with Property, Finance, and wider stakeholder teams.
* Demonstrable experience in budget management, cost control, financial reporting, and variance analysis across multiple assets.
* Sound knowledge of occupier relationship management, with a proven ability to resolve challenging situations and rebuild trust and credibility.
* Experience in networking and building effective relationships with internal teams, clients, occupiers, and external partners.
* Proven experience in on-the-job training, coaching, and mentoring colleagues.
* Ability to motivate, guide, and inspire service partners, ensuring both operational delivery and behavioural standards are achieved.
* Good working knowledge of current legislation relevant to facilities and building management.
* Strong operational knowledge of CAFM systems, including Meridian and E-Logbooks.
* Confident IT user with proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and internet-based systems.
* Excellent verbal and written communication skills.
* Strong problem-solving ability, with a practical and analytical approach.
* Numerate, with confidence handling budgets, forecasts, and financial data.
Skills & Personal Qualities
* Solution-focused, with the ability to logically identify root causes and implement effective corrective actions.
* Self-motivated and passionate, demonstrating a genuine desire to support colleagues, occupiers, and clients.
* Strong ability to balance customer experience with commercial and business priorities.
* Highly effective communicator, with the ability to adapt communication style to suit different audiences and situations.
* High level of self-awareness and emotional intelligence, remaining calm, professional, and effective under pressure.
* Collaborative team player who leads by example and promotes positive behaviours.
* Organised, resilient, and able to manage multiple priorities in a fast-paced environment.
Qualifications & Professional Memberships
* IWFM Level 3 Certificate (minimum).
* IOSH Health & Safety qualification.
* Member of a professional body, such as the Institute of Workplace and Facilities Management (IWFM).
* AssocRICS (or working towards).
INCO: "Cushman & Wakefield