Save the Children UK has an exciting opportunity for a collaborative and driven individual with experience in retention marketing and supporter engagement to join us as our Marketing Executive – Loyalty, where you will play a key role in delivering effective multi-channel campaigns that build deep, lasting connections with supporters and help raise vital funds to improve children's lives around the world.
About Us
Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm. When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave. We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach.
About the Role
As Marketing Executive – Loyalty, you will support the delivery of brilliant, supporter-centric marketing to raise income, deepen engagement and build life-time value of our warm supporters. Working collaboratively within a multi-disciplinary agile squads, you will help develop and deliver high-performing campaigns across a range of channels including email, direct mail, SMS and telemarketing. Your work will be pivotal in creating meaningful experiences that grow supporter value, loyalty and long-term retention.
In this role, you will:
1. Support Marketing Managers to deliver effective, insight-led multi-channel campaigns to drive donor retention and income growth.
2. Manage specific elements of the supporter journey across channels such as email, direct mail, SMS and telemarketing.
3. Work with internal and external stakeholders to produce compelling, on-brand marketing materials that inspire action.
4. Analyse performance data, support testing strategies, and apply insights to improve campaign effectiveness.
5. Maintain accurate campaign records and support reporting processes to track performance against KPIs.
6. Ensure all marketing activity complies with legal, ethical and brand standards and reflects Save the Children's values.
About You
To be successful, it is important that you have:
7. Experience in customer or supporter retention marketing and communications.
8. Proven ability to grow supporter or donor value through campaigns or journey management.
9. Hands-on experience delivering marketing activity across at least two of the following: direct mail, email, SMS, telemarketing.
10. Experience managing projects and external suppliers to deliver campaigns on time and on budget.
11. Confidence using data and insight to inform decisions, test approaches and optimise performance.
12. Strong communication and collaboration skills, with the ability to work across teams in a fast-paced environment.
13. Commitment to Save the Children's vision, mission and values.
What we offer you:
Working for a charity provides one of the best benefits there is – a sense of purpose and reward for helping others. However, we understand the importance of giving back to our employees to ensure a happy and healthy working environment and work/life balance.
We focus on flexibility, inclusion, collaboration, health and wellbeing both in and outside of work.
We provide a wide range of benefits which will reward your hard work, motivate you, and inspire you to work to improve the lives of children every day.
To learn more about the position, please review the Job Description in the attached Documents.