IT Managed Service - Account Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! IT Managed Service - Account Manager Work location: Nottingham or Sheffield hybrid with regular travel to customer sites Salary: Up to £55,000 Lucrative bonus plan Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high performingpeoplewho enjoy and thrive onthinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what youll be getting up to on a day-to-day basis: Are you a natural relationship builder with a flair for spotting opportunities? At Littlefish, were recruiting for an IT Managed Service - Account Manager who thrives in a fast-paced, client-focused environment. Youll be the trusted advisor to our customersowning relationships, driving satisfaction, and unlocking new revenue streams. This is more than just account management. Its aboutstrategic influence,commercial acumen, anddelivering real valueto our clients. Acting as the primary point of contact for key customer accounts Ensuring exceptional customer satisfaction Identifying and securing incremental revenue opportunities Leading contract renewals and forecasting revenue streams Leading and collaborating across teams to deliver seamless service and project outcomes Presenting insights and reports to senior stakeholders About you: Proven experience in a managed services or IT operations environment is essential for this role A curious mindset focused on identifying and solving business challenges Strong commercial mindset with a track record of upselling and renewals Excellent communication and stakeholder management skills Financial reporting know-how and attention to detail Confidence presenting at executive level What can we offer you? Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500 Referral bonus scheme of £1000 when you successfully refer a friend. Access to our Linked In Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public / bank holidays Purchase and sale of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option). ADZN1_UKTJ