Overview
Customer Experience Advisor | S1 | Retail & Business Banking | Lurgan Branch – full-time, 12-month fixed term contract.
Salary: £24,000 plus a £500 annual flexible benefits allowance. This is a full-time role, 35 hours per week, working Monday to Saturday between 8:00am and 6:00pm. The role is based in the Lurgan branch.
You’ll be the friendly face and voice of Santander, acting as a listener and problem solver for customers. You may assist with simple cash transactions, help customers with technology in the banking hall, transact over the phone, or help protect customers against fraud and scams. You’ll work in a busy, varied, and supportive branch environment as part of a close-knit team.
Responsibilities
* Act as the first point of contact for customers in-branch or over the phone
* Assist with day-to-day transactions, queries and servicing
* Answer customer calls into our contact centre
* Build relationships and find solutions for customers
* Develop knowledge of services and products to help customers
* Identify new ways to improve the customer experience
What you’ll bring (Essential)
* Proven ability to deliver outstanding customer service from a face-to-face or telephony background
* Ability to communicate effectively with customers to understand their needs
* Right to work in the UK
Nice to have (Desirable)
* A real desire to go above and beyond for customers
* Effective teamwork with a flexible, can-do approach
* Openness to a broad range of activities beyond standard expectations
* Ability to grow, adapt and change with business needs and priorities
What else you need to know
* The role is based in the Lurgan branch
* 12-month fixed-term contract
* Full-time role, 35 hours across Monday to Saturday, 8:00am – 6:00pm
Inclusion and Benefits
Santander is committed to a thriving, diverse workplace where colleagues belong and succeed. We celebrate diversity and live by our values: Simple, Personal, and Fair.
Benefits include a comprehensive range of options, which for contract roles are prorated to reflect contract duration. Key benefits include:
* Starting salary of £24,000 plus a £500 annual cash allowance for benefits
* 25 days’ holiday + bank holidays (26 days after 5 years), with optional purchase of up to 5 extra days
* Voluntary healthcare benefits (medical, dental, health assessments)
* Free access to digital health services and wellbeing resources
* Company pension contributions (8% of salary, with potential to contribute more and cash alternatives)
* Life and income protection insurance, with discounted life assurance and critical illness options
* Charitable giving and community partnerships
* Share plans and 24/7 online employee discount platform
* Access to staff versions of Santander products and other discounts
Right to work in the UK
All applicants must have the right to work in the UK. If a visa/permit is required, this typically does not affect progression, but Santander will withdraw any conditional offer if right to work is not secured.
What to do next
If this sounds like a role you’re interested in, please apply. For accessibility or recruitment process support, please contact resourcing@santander.co.uk.
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