Overview
Service Designer (SC Eligible) - Consultant - Digital Excellence role at Capgemini Invent (Consultancy.uk).
Location: London, Manchester, Glasgow, Newcastle. Hybrid working; travel to client locations may be required.
Responsibilities
* Maximise the value we deliver for our clients from inception to real-life application of Service Design.
* Support our clients through the end-to-end service design process to design and develop innovative products and services, from ideation and inception through to solution build and testing.
* Champion user-centricity with tools and methods to embed design thinking / user-centricity.
* Work on new ideas and collaborate with the solution team to design and develop innovative products and services.
* Use current and emerging trends to identify and lead improvements to existing services and introduce innovative service experiences, influencing service managers, user researchers, UI/UX designers and programme directors to understand value from user-focused transformation.
Your profile
* Proven experience across a service design process, autonomously with minimal support.
* Experience with Government Digital Service (GDS) service standards and applying GDS design principles.
* Ability to create service design artefacts and outputs (current and future-state user journeys, personas, service concepts, blueprints, and other artefacts).
* Ability to identify potential accessibility barriers for complex user groups.
* Client readiness, with experience facilitating workshops, design sprints, ideation sessions or similar.
* Ability to visualise complex services in an easy-to-understand format for varying audiences.
* Curious, inquisitive mindset with a passion for asking ‘why’.
* Ability to break down complex problems in a fast-paced environment with storytelling skills.
* Strong understanding of working in an agile (scrum) environment in a cross-functional team including user researchers, UX/UI designers, business analysts, product owners, delivery managers and developers.
* Ability to manage competing priorities in a tight timeframe with a proactive mindset.
* Strong stakeholder management skills, balancing competing views as part of the design process.
* Aptitude for advocating user-centricity and translating user stories into design approaches or services.
* SC (Security Check) Clearance or eligibility (UK resident for at least 5 years and not leaving the country for more than 28 consecutive days during that period).
What you'll love about working here
* Recognition as a Glassdoor Best Places to Work UK for multiple years.
* Exposure to high-profile transformations and hands-on experience with leading technologies.
* Comprehensive training and certification opportunities across cloud technologies, programming, DevOps, Cybersecurity and Agile delivery.
* Unique training environments and regular knowledge-sharing events.
* Team activities and regular networking opportunities within the wider Capgemini Invent community.
Need to know
Capgemini actively supports inclusion and flexible working. Hybrid working is embedded in our approach with flexible arrangements available. All UK employees are eligible to request flexible working.
We value wellbeing, with Mental Health Champions and wellbeing apps available to support staff.
Capgemini is committed to responsible and diverse practices and has been recognised for ethical leadership. The role may require periods away from home at short notice, with London, Manchester or Glasgow as office bases.
About Capgemini
Capgemini is a global technology and consulting partner helping organizations transition to a digital and sustainable world. With 340,000+ team members in 50+ countries, Capgemini delivers end-to-end services from strategy and design to engineering, powered by capabilities in AI, cloud and data, and deep industry expertise. 2023 global revenues were €22.5 billion.
Firm: Capgemini Invent
Location: London, Manchester, Glasgow, Newcastle
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