The Restaurant Duty Manager will be the main point of contact for the team during their working day. Reporting to the Venue Manager, the Restaurant Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that the team are in the right place at the right time to ensure we can manage fluctuating guest demands whilst keeping operational standards and guest experience high. You will support and coach the team to ensure they deliver a great experience, and are also driving any key targets such as add on sales or promotions. This is an operational guest facing role and therefore all non-guest facing tasks and activities will be allocated within your working week to allow you to spend the majority of your time within your venue and with the guests. The ideal candidate will be responsible for driving guest satisfaction by improving Guest NPS (Net Promoter Score) and addressing feedback to enhance the overall customer experience. You will also play a key role in boosting employee engagement through improved ENPS (Employee Net Promoter Score) and fostering a positive and productive work environment. Additionally, you will focus on optimising retail spend to ensure financial efficiency while maintaining profitability. Furthermore, the ideal candidate will ensure the right people are in the right place at the right time, managing staffing effectively to m...