IT Support Engineer - Birmingham (Onsite 5 days per week)
Are you a driven and energetic IT professional ready to take on your next challenge?
Please double check you have the right level of experience and qualifications by reading the full overview of this opportunity below.
Were looking for a 2nd Line IT Support Engineer to join a busy, fast-paced team supporting a key NHS environment in Birmingham.
What youll be doing
* Providing 2nd line technical support across desktop, infrastructure and application environments
* Supporting and maintaining Microsoft-based systems (Windows 10/11, Office 365, Active Directory, Azure, Intune, etc.)
* Managing incidents, troubleshooting hardware/software issues and escalating where necessary
* Delivering outstanding customer service to end users and ensuring SLAs are met
* Collaborating with internal teams and external suppliers to ensure smooth day-to-day operations
What were looking for:
* Previous NHS or healthcare sector IT support experience (highly desirable)
* Strong knowledge of Microsoft technologies - O365, Active Directory, Windows Server, Azure, Intune, etc.
* Confident supporting a wide range of users in a busy environment
* Excellent communication and problem-solving skills
* A proactive, energetic attitude - someone who loves getting stuck in and making things happen
* Happy to work onsite 5 days per week in Birmingham
If this sounds of interest or you would like some more information, please apply directly!