Stone King is an ambitious and purpose-driven firm. Our culture and core values are intertwined with our ethos of doing the right thing by our clients, communities, and people. Our passion for the sectors we work in has resulted in Stone King being recognized as national leaders across specialist fields.
Opportunity
This role is a fantastic opportunity for an individual looking to progress their career in the Business Development & Marketing (BD&M) Team. It can be based in any of our six offices (Bath, Birmingham, Cambridge, Leeds, London, or Manchester) with hybrid working available.
The role will manage and optimise the firm’s CRM system and client feedback processes, ensuring data integrity, compliance, and actionable insights. This position acts as the subject matter expert for CRM, supporting adoption across the firm and enabling the BD&M team to make informed, data‑driven decisions.
Reasons to Apply
* Opportunity to gain invaluable experience across the BD&M Team and work closely with specialists across the firm.
* To be part of an ambitious and collaborative national firm where culture and values are at the heart of everything we do.
* Excellent benefits focusing on wellbeing and development.
* Hybrid working and support for mental health and wellbeing, with flexible arrangements.
Key Responsibilities
* CRM system ownership
o Act as the subject matter expert ensuring functionality meets business needs.
o Oversee day‑to‑day CRM operations, including data quality, updates, and troubleshooting.
o Develop and deliver CRM training for BD&M team members and fee earners.
* Client Feedback Programme
o Operate and maintain the program, ensuring timely collection and reporting of insights.
o Support the Head of Ops in analysing feedback data to identify trends and improvement opportunities.
* Data Governance & Compliance
o Ensure compliance with Data Protection and GDPR requirements across all CRM and marketing data.
o Implement processes for secure data handling and storage.
* Insight & Research
o Conduct research on market trends, clients, and companies to support BD and marketing initiatives.
o Provide data‑driven insights to inform growth plans and client strategies.
* Team Leadership
o Directly manage the CRM Executive.
Requirements
Essential
* Strong knowledge of CRM platforms, including configuration, data management, and troubleshooting.
* Experience delivering CRM training and driving adoption across teams.
* Ability to manage client feedback programmes and translate into actionable recommendations.
* Skilled in analysing feedback and market data to identify trends and opportunities for strategic planning.
* Ability to conduct market and client research to support BD and marketing initiatives.
* In-depth understanding of GDPR and data protection requirements, with proven experience in implementing secure data handling and storage processes.
* Previous experience managing team members and fostering a collaborative working environment.
* Ability to act as a subject matter expert with strong influential skills to improve and implement best practice across the firm.
Desirable
* Previous experience in a professional services environment or legal sector.
Personal Attributes
* Strong stakeholder engagement skills and confidence to challenge constructively and offer alternative approaches.
* Solutions-focused approach with drive to improve processes and outcomes.
* Strong organisational skills, taking full ownership of tasks and ensuring delivery within agreed deadlines.
* Excellent written and verbal communication skills, with the ability to convey ideas and influence decision‑making effectively.
* Adaptable approach in managing workload and supporting others.
* Ability to work collaboratively with a team‑first attitude.
Diversity, Equity, and Inclusion
Individual differences are embraced at Stone King, and we strive to create an environment in which people feel supported and able to be themselves. We are committed to promoting an inclusive working environment that supports the growth and development for all. We are proud to be signatories of the Mindful Business Charter, the Race Fairness Commitment, and the Age Friendly Employer Pledge, and we are a Disability Confident Employer.
Stone King LLP is an equal opportunities employer. We are committed to ensuring equality of opportunity by encouraging all our staff to achieve their full potential and guaranteeing that all employment decisions are taken without reference to irrelevant information or discriminatory practices.
Benefits
* Competitive salary
* Profit Share Scheme
* Cycle to work scheme
* Private Medical Insurance
* Life assurance 4x salary
* Pension scheme
* 28 days holiday (in addition to statutory UK holidays)
* Additional day allocated for CSR activities per annum
Closing Date
29 May 2026
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