We are looking to recruit a Health Club Assistant to join the team at our Elevation Health Club within the Old Thorns Hotel & Resort.
Main Responsibilities
* To greet guests and members in a polite and friendly manner
* To deliver the highest standards of customer service at all times
* To assist on the reception desk
* To perform pool tests and hourly checks
* To ensure all queries relating to health club are dealt with in a professional manner
* To assist in the membership recruitment process
* To undertake shift procedures in the correct manner
* To maintain a thorough working knowledge of the company booking/IT system
* To assist with ensuring the Health Club is well presented at all times, that high standards of cleanliness are maintained and undertake routine tasks as needed
Knowledge, Skills & Experience Required:
* Possess good communication skills and have a friendly and professional manner
* Great interpersonal skills with excellent standards of spoken English
* Be able to deliver a high standard of customer service
* Be able to work early and late shifts and weekends
* Be numerate and IT literate
* Be able to work under pressure
* An interest in the Health and Fitness industry is advantageous
Old Thorns is a four-star hotel resort in Hampshire. The hotel is easily accessible from the A3,Guildford and Portsmouth. Old Thorns offers a wide range of accommodation, conference & function facilities, health club, beauty spa, restaurants & bars and a championship golf course.
Our Health Club boasts the latest Matrix gym equipment and our wet areas include a 20m swimming pool, tropical bubble pool, sauna and steam room as some of the facilities.
We offer a competitive salary, long service benefits, company pension scheme, training and development, free onsite parking, employee assistance programme, company uniform and gym membership.
The advertised pay rate will be revised for April 2026.
Why Old Thorns?
At Old Thorns we know our success is a combined effort across all of our departments, our collaborative approach is what makes us stand out from the rest. We strive to provide the ultimate guest experience and are proud to have robust training and guest service coaching to ensure this seamlessly resonates with our guests.
We are proud of our legacy to internally train and develop staff, embracing opportunities that will benefit ongoing L&D and the organisation's success. If you are looking for a long-term career, we have opportunities available with accredited training and apprenticeship providers support with inhouse coaching and mentoring to support employees in reaching their full potential.
The Old Thorns Benefits:
* A large variety of Learning & Development opportunities (including apprenticeships and courses)
* Free meals on duty
* Free on-site parking
* Long Service Awards & Long Service Holiday Entitlement
* 28 days paid holiday entitlement
* Refer a Friend Bonus Scheme
* Enhanced discount on Golf Retail Products in the Proshop
* Discounts across all Food & Beverage outlets
* Discounted access to our on-site gym and pool
* Discounts on Spa Treatments and Products
* Discounts on hotel rooms and Hotel-Run events (including our Tribute Nights)
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
What to expect?
All applicants will be initially reviewed by our Department Heads. If shortlisted, you will be contacted as soon as possible. Successful applicants will be invited to an interview where you will have the opportunity to demonstrate your abilities and skills and ask any questions about the role and career opportunities available.
Due to the high volume of applications received, we are unable to respond to unsuccessful candidates. If your application is of interest to us, we will normally contact you within 2 weeks of receiving your application.
Job Type: Full-time
Pay: Up to £25,480.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Gym membership
* On-site parking
* Referral programme
* Store discount
Ability to commute/relocate:
* Liphook GU30 7PE: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Can you work a mix of early, late and weekend shifts?
* What is your salary expectation?
* Are you looking for Full-Time hours (40 hours per week)?
* Have you previously worked in a Gym or Health Club environment?
* Do you hold a Level 2 in Gym Instructing/Level 3 in Personal Training (or similar)?
Experience:
* Customer service: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person