Operations support analyst Intro
We have an exciting opportunity for an Operations Support Analyst to join the IT Operations and Services team on a permanent basis (London based).
Who we are
Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds.
Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into.
To learn more about Railpen including our values, culture and purpose, visit our LinkedIn Life page here
The role The Operational Support Administrator will be responsible for delivering high-quality organisational and administrative support that enables the smooth operation of the IT Operations function. This role also plays a key part in fostering a positive team culture by supporting leadership in driving personal development, enhancing communication, and promoting wellbeing across the team.
This role is not eligible for visa sponsorship. Applicants must have the legal right to work in the UK.
The person
The successful candidate will have significant administration experience and be highly organised, taking ownership of tasks in order to effectively manage their time and others within a team to ensure that work is completed efficiently. It would be beneficial if the successful candidate had experience in minute-taking, agenda preparation, information distribution, and tracking of follow-up actions. This role will provide administrative and coordination support for IT projects and improvement initiatives, including stakeholder communication, user engagement, and testing activities, therefore experience in project support would be a distinct advantage.
We are looking for someone who demonstrates a personal drive to achieve results with the aptitude to multitask and actively take initiative to help make a difference to others work. The ability to effectively communicate, maintain relationships within the team and other departmental staff, build rapport and gain trust in order to identify and meet their needs is key. You will ensure attention to detail and accuracy in all tasks as well as creativity when supporting the production of relevant internal communications, producing reports and presentations. To be successful in this role, you will be a team player with a flexible approach to your work, adapting to any changes that arise in a fast paced environment.
Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for.You will actively demonstrate our values, helping to create a safe environment, to place the needs of the community above oneself and, through a culture of ‘fair challenge’, align to the best interests of our members. What we can offer you Rewarding you
* A competitive salary
* 28 days annual leave plus bank holidays
* Generous annual bonus plan
* We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
* 4x Life Assurance cover
* Colleague referral scheme
Heath & Wellbeing
* Employee assistance programme
* Heath cash plan
* Eye care vouchers
* Flu vaccination
Lifestyle
* We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
* Buy and sell holidays
* Give as you earn scheme
* Paid volunteering days
* Flexible half days leave
* Electric vehicle leasing
* Cycle to work scheme
Next Steps
Please apply for the apply button or visit Careers Page by 5pm on Thursday 28th August 2025.
Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life
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