Job Title: Mental Health Crisis Recovery Worker
Hours: 25 hours per week
Location: Dartford Safe Haven, 18 Hythe Street, Dartford, DA1 1BX.
Shifts: 5 x 5 hr shifts - 6pm - 11pm (Monday-Sunday) 365 days a year.
Salary: £24,960 - £27,560
Could you be there for someone in crisis? This is more than just a job….. it's a chance to make a difference!
We have an exciting opportunity for a Crisis Recovery Worker to join our established team in Thanet.
Job Purpose:
To provide safe and effective management of a team/s within MHM's portfolio of Community Matters services, ensuring high quality service delivery to clients.
We are looking for an experienced, compassionate and qualified person to provide a high quality, recovery focused support to our clients who have a range of mental health needs as well as other support needs including learning disabilities, physical health issues and substance misuse, whilst promoting independence and social inclusion. We work in close partnership with other professionals, so we require good communication skills and advocacy for the people who we support.
About you:
You will require advanced experience and understanding of complex mental health needs displaying emotional intelligence to those who you support.
You will be driven with recovery focused support and be able to implement and evidence support in the recovery work you provide. There is a need for enhanced understanding of IT systems and record keeping ensuring a high standard of data recording.
You will need to work well as a team that provides compassion and advocacy for people who access our service, ensuring diligent hand overs are provided as well as team decision making ensuring there in consistency in the care and service we offer.
About us:
Mental Health Matters are a national charity who provide innovative and life changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers.
Everything about MHM is people focused, both for our workforce and the people we support. Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.
Duties to include:
* To deliver emotional support, advice and guidance via face to face, telephone, and video.
* To assess a situation to determine risk and the needs of the person accessing support.
* To make decisions under pressure whilst communicating with the person accessing support.
* To accurately record new contacts and details of visits and calls on relevant electronic systems.
* To work in line with performance targets and key contractual requirements, providing data and case studies as requested.
* To advise and be actively involved in individual risk assessment and review.
* Where identified, an appropriate action plan/safety plan will be put in place to meet individual's needs.
* To encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health
* To work with a range of partners, stakeholders and external agencies to meet individual's needs and support with individual safety and delivery of the service
* To work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information, and resources to be successful in their roles and make a positive and valued contribution to the service.
* To actively obtain relevant literature / resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
* To partake in training and mentoring for all new staff.
* To attend all relevant meetings and supervision sessions.
* To be able to work as part of a team and on own initiative where required.
* To work with the team to continually improve own and team performance.
* To ensure your personal training and development needs are identified.
* To actively involve people and their informal support networks in service planning, delivery and review.
* To carry out duties on a rota system to meet the service requirements of being open 365 days a year, or as stipulated in area specific contract.
* To agree to be contacted whilst not on shift to alleviate any rota issues / difficulties that will assist in ensuring continuous service delivery (last option).
* To actively promote a positive image of Mental Health Matters and mental health issues.
* To engage with community events, meetings and forums and local organisation and networks
* To promote the service and MHM
* To proactively contribute to continuously improving the service by making positive suggestions, providing constructive feedback and assisting in the implementation of agreed new ways of working.
* Any other duties relevant to the post.
What we offer
You will go through our comprehensive, in-person training program in your first week of employment and beyond which will give you the tools you need to succeed in the role, as well as offering a great opportunity to get to know your new colleagues.
In addition, you will receive:
* A minimum of 25 days annual leave per annum, plus statutory holidays, rising with length of service
* A 5% contributory pension scheme, with the opportunity to increase contributions.
* A holistic approach to your health and wellbeing, including Employee assistance programme, personalised wellbeing action plans and access to a Virtual GP Service
* Enhanced family friendly policies, pay and leave.
* Cycle to work scheme.
* Discounted gym membership.
* Healthcare cash plan.
* A discount platform covering online, high street and supermarket purchases.
* You will receive a tailored induction and probation review program which will give you the tools you need to succeed in the role
* Our structured career development pathways and support from our accredited Learning Team will provide you with advice and guidance on how to access development to allow you to flourish in your chosen career.
How to Apply
We operate Safer Recruitment processes, so if you are interested in this role, you will need to apply via our online application form. Please ensure you answer all of the shortlisting questions to demonstrate how you meet the Person Specification criteria. If you have any additional supporting information you would like to include, you can add this into your application form.
We are an equal opportunities employer. We really value diversity and are committed to ensuring our processes are inclusive. We may ask some personal information during the application process, however, everything we ask is to ensure we can offer fair and accessible opportunities for everyone.
If you would like to have an informal conversation about this role, please contact: Claire Tunaley -