Role: Functional Consultant - Dynamics 365 CE (Customer Insights & Journeys)
Location: Birmingham (Hybrid: 1 - 2 Days a Month On-Site)
Salary: £45,000 - £56,500
Contract: Fixed-Term (12 Months)
Network IT are supporting our clients large-scale digital customer engagement transformation, we are seeking an experienced Functional Consultant to act as the functional lead for Microsoft Dynamics 365 Customer Engagement (CE). More specifically, Customer Insights and Customer Journeys, supporting the organisation in delivering data-driven, personalised customer experiences at scale.
This is a senior, hands-on role within IT Services, combining functional leadership, solution design, and delivery accountability.
Role Overview and Responsibilities
As the Functional Lead for Dynamics 365 CE, you will own the functional design, configuration, and optimisation of Customer Insights and Customer Journeys, ensuring the platform delivers measurable business value and aligns with wider digital strategy.
You will work closely with Business Analysts, architects, delivery teams, and stakeholders to shape how customer data, engagement, and automation are designed and implemented across the organisation.
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