Insurance or financial services experience is ideal but if you have some supervisory experience within hospitality or retail, that could also work. £3k bonus What’s in it for you? - Opportunity to work in a fast-paced, customer-focused environment - Exposure to both customer service and claims processes - The chance to contribute to operational improvements and business performance - Supportive team environment with ongoing training and development Must have’s - Experience in a customer service and/or claims handling role - Excellent communication skills across multiple channels - Strong organisational skills with the ability to manage multiple tasks - High level of attention to detail - Ability to resolve queries professionally and efficiently - Confidence handling complaints and challenging customer interactions - Experience using CRM systems Nice to have’s - Experience using Salesforce, Instanda or Xero So, what will you be doing? - Deliver exceptional service to new and existing customers - Resolve queries accurately and efficiently via phone, email, WhatsApp and post - Manage the First Notification of Loss (FNOL) stage of claims - Liaise with internal teams and external stakeholders to progress claims - Ensure all customer documentation is issued accurately and records are kept up to date - Identify opportunities to enhance the customer experience and exceed expectations - Handle complaints professionally and escalate where regulatory requirements apply - Stay informed on product updates, market developments and scheme changes - Support the team with operational improvements and process enhancements - Review performance objectives regularly with your manager Helpful extras - Maintain compliance with all regulatory, data protection and health and safety requirements - Identify and manage risk within your role, ensuring appropriate controls are in place - Promote a positive representation of the organisation at all times - Complete mandatory training and continuing professional development Interested? Send your CV to Cat @ i2i Recruitment today! Our mission of ‘Making Recruitment Personal’ also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion. We strive to personally connect with each applicant, but due to the number of applications we receive, this is not always possible. We will still aim to update you on your application, regardless of if it’s successful