We have a great opportunity for a Returns Assistant to join Team OB in our Warehouse here in Chessington.
This role is 35 hours a week, with a shift Pattern of Monday to Friday 6:45am-2:45pm
As a Returns Assistant at OB you will be responsible for processing stock that has been returned from the stores and from customer orders through the website. You will have the responsibility of redistributing these items to the appropriate locations back into the warehouse or to our stores. In this role you will be communicating and collaborating with several departments across the business, particularly the Customer Services and Quality Control teams to ensure a smooth returns operation.
More about the role
OB Returns Assistants will:
Receive returned stock from website and store returns via courier service and Royal Mail, ensuring accuracy
Complete all associated paperwork and system updates to ensure the stock has been processed accurately
Work with the Customer Service team to ensure that all paperwork produced from the fulfilment returns process is accurate for refund purposes and within agreed SLAs
Work to agreed KPIs to ensure productivity targets in all returns tasks are achieved
Complete the quality control procedure for damaged stock to ensure that all resalable items are accurately moved back to pick locations and damaged items are le...