Job Title: Temporary Customer Service Advisor Location: Central London SE1 – Hybrid (3 days in office, 2 days remote) Contract Type: Temporary - 3 months Salary: £16.14 per hour, all inclusive Important Information: Candidates must be available for face-to-face interviews on Tuesday 17th or Thursday 19th February and able to start Monday 23rd February. About the Role: CCP are working with a well-known design-led homeware brand. This Customer Service Advisor role is perfect for someone who enjoys helping customers via email, Zendesk tickets, and phone calls, always putting their needs first. What you'll be doing: Responding to customer emails, Zendesk tickets, and phone calls in a friendly and professional way Helping customers with orders, returns, replacements, and refunds Keeping track of all interactions so nothing slips through the cracks Working with the team to solve tricky problems and make customers happy Always putting the customer first and making sure they feel supported What we're looking for: Someone who loves helping people and gives amazing customer service Friendly and clear communicator, especially in writing and on the phone Good at spotting problems and finding solutions Reliable, adaptable, and happy to work in a busy environment Zendesk experience is a bonus, but not essential Shift Patterns & Working Hours: Shifts between 08:00 - 18:00 2x Saturdays per month (can be worked from home) with Friday off in lieu Hybrid working: 3 days in the office, 2 days remote How to Apply This role is being managed by Danielle at CCP. If you believe you have the relevant experience and would like to be considered, please apply online today. We aim to respond to all applications within 48 hours. About CCP CCP are specialists in Customer Operations and CX recruitment. Since 2010, we've earned a reputation for delivering exceptional service to clients and candidates alike. We immerse ourselves in the brands we represent, supporting both established names and exciting startups. Beyond recruitment, we assist businesses with talent attraction and employee retention strategies to ensure long-term success.