Job Description: Sales Representative / Territory Account Manager
Type of role: Permanent Full Time
Location: Unit 29 Abbey Road, Industrial Park, commercial Way London NW10 7XF
Salary: Competitive
Hours: Monday- Friday (40 hours per week)
About Us
T&S Enterprises Ltd are proud to supply some of the finest restaurants and seafood retail outlets in London and the UK, handling only the highest quality fish and seafood from around the world.
What are we looking for
Japanese, Cantonese, Korean, and or Italian speaking salesperson with fantastic customer relations and proven results, who have worked within sales or similar industry with strong knowledge of Asian cuisine would be most desirable. Must be eligible to work in the UK
What does the role entail?
The purpose of this role is to achieve ,exceed sales targets and to manage customer relationships, as well as to develop new businesses.
Financial
· Achieve Business plans
· Produce business plans for customer portfolio to achieve annual sales and margin targets in conjunction with the Sales Manager
· Work with Credit Control to ensure customers comply with terms and conditions of trading.
Sales
· Manage a portfolio of customers and provide field support for team members with larger accounts.
· Constantly seek new opportunities to expand the portfolio and increase margin through: seeking new customers and regaining lost business.
· Monitor sales performance and activity levels and produce monthly report detailing key result areas.
· Maintain appropriate records on clients and sales activities, as well as to produce reports as required to the management team for review and complete any customer reporting that may be required within required timescales.
Customer service
· Maintain and grow existing portfolio by regular interaction with customers to achieve agreed financial targets (Sales and Margin).
· Calling on customers on a regular basis, providing quotes and ensuring that enquiries and issues are followed up in a timely manner.
· Maintain price files and advising customers of increases, managing expectations to ensure business is retained.
Essential Requirements: What are we looking for?
Duties Responsibilities.
* Be resilient and innovative in sales tactics.
* Proven and demonstrable career success in a sales/customer service environment
* Identify prospective customers by using business directories, following leads.
* Contact new and existing customers to discuss their needs and explain how T&S Enterprises can service their needs.
* Answering client questions about credit terms, products, prices and availability.
* Negotiate prices and terms of sales and service agreements
* Prepare sales request and submit orders for processing
* Obtaining deposits and balance of payment from clients when overdue.
* Collaborate with colleagues to exchange information, such as information on selling strategies and marketing information
* Preparing weekly and monthly reports, continuously maintaining client records.
* Follow up with customers to make sure that they are satisfied with their purchases and to answer any questions or concerns they might have
* Be always motivated be ready to make a sale at any given moment and continually look for possibilities.
* Computer Literate
DRIVE HIGH PERFORMANCE
Accepts challenging and stretching goals for self and constantly reviews and monitors progress against the agreed targets. Takes responsibility for developing own ability. Shares talent, information and resources where requested. Is open to change, adapts well and collaborates in its implementation.
FOCUS ON CUSTOMER
Recognises the value of understanding customers’ underlying, un- expressed needs and uncovers those to the benefit of both the customer and the business. Manages customer’s contractual requirements, requests and concerns quickly and efficiently. Nurtures good customer relationships and capitalises on commercial opportunities while recognising the line between profitable and non-profitable customer service.
Monitors and manages customer service performance against objectives.
COMMUNICATE EFFECTIVELY
Listens and understands the immediate requirements. Seeks to understand different perspectives and shows respect for views different from own. Proactively communicates with stakeholders, keeping them informed and engaged through a variety of means. Expresses clearly, adapting language and communication style to take into account the audience, and the nature of the information. Presents written information clearly and well.
STRATEGY AND PLANNING
Plans own workload well, setting goals, timelines and milestones as appropriate. Prioritises effectively.