Key Duties And Responsibilities Include
Actively promote a positive and collaborative workplace culture that supports the Charity's purpose of Making Life Better and i-care values to increase morale, productivity and performance.
Ensure service excellence and professional presentation standards are maintained at all times, engaging with customers, building rapport, enhancing their experience and resolving any issues positively, professionally and promptly.
Ensure that the level of cleanliness and hygiene within the facility meets the high standards expected by High Life Highland.
Ensure outside spaces around the facility are kept clear of litter and other debris e.g. leaves; and that doors and railings are checked and wiped on a regular basis and/or as required.
Operation of powered equipment, lifting & handing and climbing of stairs.
Ensure the safe use of materials, chemicals and equipment.
Ensure that all equipment is maintained in good working order and operated safely at all times and any damaged equipment, area or building fabric is reported to the Supervisor or Duty Manager immediately.
Pursue continuous professional development and contribute to the continuous improvement of the facility and High Life Highland as a whole.
Attend and undertake any training online or in person.
Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness.
Work on a rota basis, including some evenings, weekends and bank holidays.
Undertake all tasks in accordance with High Life Highland policies and procedures, including health and safety procedures, relevant checks, reporting any concerns to management to ensure corrective action is taken.